Privacy Policy

Last Updated: March 24, 2025

SECTION 1

1. Information We Collect

We collect information that you provide directly to us, including:

  • Account information (name, email, password)
  • Audio files you upload for transcription
  • Payment information
  • Usage data and preferences
SECTION 2

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our transcription services
  • Process your payments
  • Send you important notifications
  • Maintain and improve our services
  • Protect against fraud and abuse
SECTION 3

3. Data Storage and Security

We implement appropriate security measures to protect your data:

  • All data is encrypted in transit and at rest
  • Regular security audits and updates
  • Limited employee access to user data
  • Secure payment processing through Stripe
SECTION 4

4. Data Retention

We retain your data for the following periods:

  • Account information: Until account deletion
  • Audio files: 30 days after transcription
  • Transcripts: Until deleted by user
  • Payment information: As required by law
SECTION 5

5. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request data deletion
  • Export your data
  • Opt-out of marketing communications
SECTION 6

6. Cookies & Third-Party Processors

We use cookies and share data with secure third-party processors to facilitate our operations:

  • Stripe: To process your payment information securely. We do not store credit card details on our servers.
  • Brevo: For system notifications, transaction receipts, and marketing communications (with your consent).
  • Marketing & Analytics: Standard tracking pixels (such as Google Ads conversion tracking and affiliate program cookies) to measure marketing campaigns and attribution accurately.
SECTION 7

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at: